Module Overview

In today’s cut-throat global business environment, where product and service concepts are more easily replicable, excellent design and execution of personalized customer service create a magnetic attraction that makes customers return for more.

Join us in exploring ways we can exceptionally delight customers.

Module Topics

Designing Excellent Service Experience

Key Objectives

Learn and discuss about Designing Excellent Service Experience

  • Understanding what makes product and service quality

  • Identifying Common Pitfalls and Best Practices in Customer Service

  • Learning from shared experience & practice

  • Schedule

    For Corporate or Group Bookings, please Contact Us .

  • Mode of Learning & Duration

    at least 2 to 4 hours of Pre- and Post- Workshop activities & Online Workshop Session

    (Face-to-Face sessions will be offered again soon and subject to client needs and requests.)

  • Class Size & Primary Target Audience

    8-15 participants

    Key People Decision-makers, Talent Development Managers, Change Agents and Leaders, and advocates of values & human capital development